Returns
Returns
For hygiene reasons, used bedding cannot be returned.
Unused items can be returned within 14 days.
Send your order back to us. As soon as we have received the return, we will refund the purchase price.
These are the 3 steps of our returns process.
Register your return at support@wurzler.eu
Please include the following in your request:
- Your order number (you'll find it in the order confirmation you received by email)
- Which items you would like to return
- The reason for the return, so we can keep improving (wrong size, don't like the product, ...)
You can arrange the return yourself using a courier of your choice. The buyer bears these costs.
Send the parcel to:
WURZLER™
Mühlstrasse 1
4632 Pichl bei Wels
Austria
As soon as your return has arrived and been checked, we will process your refund as quickly as possible via your original payment method. You will receive an email once the refund has been made. Returns take around 5-7 working days to process after they arrive at the returns address.
Exchange
Exchanges
With shoes in particular, it can happen that the size you ordered doesn't fit quite right.
That's why we of course give you the option to exchange your item.
Unfortunately, a direct exchange isn't possible for logistical reasons. So simply order the model or size you want again in our online shop.
We recommend waiting to send your return until your new order has arrived. If the new size doesn't fit either, you can send both items back together in one return if needed.
Once we have received your return, we will refund the purchase amount.
Request a returns label
You can easily request your returns label from our customer service team:
For returns from Germany, we provide a DHL returns label on request.
For this service, €10.00 will be deducted from the refund amount.
Why aren't returns free?
We want to be transparent here: a return costs us as a company considerably more than the amount we pass on.
The €10.00 deduction is therefore not an extra fee, but a way of sharing the cost between us and the customer. This allows us to handle returns fairly and clearly without building the full return costs into our product prices.
Of course, you can also send your return yourself with a carrier of your choice. In that case, you pay the return costs directly to the carrier.
Simply order the item you want again in the online shop.
We recommend waiting a little before sending your return. If the new delivery does not fit either, you can send everything back in one return.
Once you have received the new order and decided which item fits better, you can make your return as described above.